Delivery & Returns

Shipping policy

We currently offer tracked international services DDU (Delivery Duty Unpaid), therefore you are responsible for any additional charges that may be incurred upon receiving your order abroad. Aspect Online does not take responsibility for any customs fees or charges for International orders. These customs charges are the sole responsibility of the customer.

If you have any queries regarding international delivery then please contact us via Live Chat or email us at hello@aspect-online.co.uk.

Made-to-Order

Made-to-Order (MTO) items have longer delivery times than Archival & New Season items. The MTO delivery times vary by brand partner, so please check the relevant product descriptions before placing your order.

Refund policy

Returns

We sincerely hope you are happy with your order. However, if there is anything you are not satisfied with then please feel free to return the relevant items back to us within 14 days of receiving your order. We are able to offer a free returns service to all customers within the United Kingdom. Please follow the process below to obtain a returns label:

• Email our customer services team at hello@aspect-online.co.uk, referencing your name, geographical address, details of the order you wish to cancel (including order number) and reason for return.

• Our Customer Services team will respond by attaching a Royal Mail postage label, which you can then print and attach to your parcel, dropping it off at your local Royal Mail Post Office.

• Upon receipt of the returned items, Aspect Online will process your refund but please do allow up to 14 business days for the money to appear in your bank account.

For all international customers, please read our Terms & Conditions for more information on how you can make a return.

EXCEPTIONS / NON-RETURNABLE ITEMS

Please note that pierced earrings (including earring pendants) and face masks are non-refundable for reasons of hygiene and safety.